Contact Us | Yeli Grocery Savings

Contact Yeli Grocery Savings

Please use the appropriate contact channel below to ensure your query is handled promptly by the correct department. Our operating hours are Monday to Friday, 8:30 AM to 5:00 PM (excluding public holidays).

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General Customer Service

For all general enquiries, account questions, payment issues, and collection scheduling.

  • Phone: +27 72 052 6720
  • Email: info@yeli.co.za
  • Hours: Mon-Fri, 8:30 AM – 5:00 PM

Response target: Within 24 hours

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Legal & Compliance

For legal enquiries, POPIA rights requests, compliance matters, and formal legal notices.

  • Email: legal@yeli.co.za
  • Postal Address:
    Yeli Grocery Savings (Pty) Ltd
    11 Coetzee Street, Parkdene, Boksburg
    South Africa

Response target: Within 48 hours

Complaints Resolution Process

We are committed to resolving complaints fairly and promptly. Please follow this process:

  1. Step 1: Submit your complaint in writing via email to info@yeli.co.za. Include your full name, membership details, and a clear description of the issue.
  2. Step 2: We will acknowledge receipt within 24 hours and provide a reference number.
  3. Step 3: Our team will investigate and provide a substantive response within 10 working days.
  4. Step 4: If you are not satisfied with our resolution, you may escalate to the National Consumer Commission (NCC) or, for data privacy matters, the Information Regulator of South Africa.

National Consumer Commission: Call 012 428 7000 or visit www.thencc.gov.za

Yeli Grocery Savings (Pty) Ltd | Registration No.: 2022/289943/07

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