1. Information We Collect

We may collect:

• Full name and ID number
• Contact details (phone, email, address)
• Payment and transaction records
• Membership and plan details
• Communication records

2. Purpose of Collection

Your information is used to:

• administer your Yeli account
• process payments
• arrange allocations and collections
• communicate important service updates
• comply with legal obligations

3. Storage & Security

• Personal information is stored securely.
• Access is restricted to authorised personnel.
• Reasonable safeguards are in place to prevent loss, misuse, or unauthorised access.

4. Sharing of Information

• We do not sell personal information.
• Information may be shared with:
  • payment processors
  • suppliers (only where necessary)
  • regulators or authorities when legally required

5. Your Rights

You have the right to:

• access your personal information
• request correction or deletion
• object to certain processing
• lodge a complaint with the Information Regulator

POPIA requests can be sent to:
Email: legal@yeli.co.za

6. Retention

Information is retained only as long as necessary for operational and legal purposes.

7. Changes

This Privacy Policy may be updated from time to time. Continued use of Yeli services constitutes acceptance of the updated policy.